Our physical office is located with our partners at: 128 Dixon Street Masterton 5810 To contact us please use this form: Contact | M-borough Internet (martinborough.net.nz) Phone: 06 927 2510 Email: info@martinborough.net.nz

Our contact number is 06 927 2510

To contact us regarding your account please call us on: 06 927 2510 Alternatively you can email us here: mel@martinbororugh.net.nz

We operate from the same building as our partners Teletronics at 128 Dixon street Masterton. Office open hours are 8.30am - 5.00pm Mon - Fri. If you need us outside of these hours use our after hours contact form here: https://www.martinborough.net.nz/afterhourscontact If you would prefer to email us or talk over the phone, find our contact information here: https://www.martinborough.net.nz/contactus

Tip: A good place to start if your network isn't working as it should be is a quick reboot of the router - this does not factory reset your device, so the network settings and SSID and password will all stay the same. Below are three ways to reboot your device: Manual reboot Unplug the device, wait 1 minute, and plug the device back in. Plug the device back into power. Nice one! - now your device has been rebooted Using the Mercku App 1. Download the Mercku App from AppStore for iOS, or Google Play for Android 2.Make sure your device is connected to your Mercku Network 3. On the main screen, click on the device icon from your Network (the green circle in the middle of the screen) In this example, M6-1100 is the Main router 4. selecting your Gateway router, (the green circle in the middle of the screen) locate the Reboot button at the bottom of the menu 5. Wait until your M6 completes the reboot process. 6. Well done - our device has been rebooted! If any issues persist please contact us. Using the Mercku Web Portal Make sure your computer is connected to the Mercku Wi-Fi Network From a Web Browser, open http://mywifi.mercku.tech, and log in using your Router Admin Password Under Setting > Select Router Management > Click on List > Click Reboot besides the router you would like to factory reset. Wait until your M6 completes the reboot sequence - don't unplug it! Well done - our device has been rebooted! If any issues persist please contact us.

How to add a new Mercku M6 Router to an existing M6 Wi-Fi network The M6 series includes the M6, the M6a and the M6a Plus. At this time you can only mesh nodes within the same series (e.g. the M6 to M6 and the M6a to M6a and so on) There are three different ways to do this, listed below: Using Quick Connect Feature 1. Plug in the power to the M6 Node and wait until the LED indicator is orange 2. Press the "Connect" button on the main M6 router (Gateway) to start pairing mode - the LED should start blinking Orange 3. Press the "Connect" button on the M6 node to start Node pairing mode - the LED should start blinking Blue Wait a moment until both M6s connect automatically - once the M6 node meshes, you'll see its LED indicator become white. Using Mercku App 1. Click on the “+” on the right top corner of the page. 2. Select the "Add a node option" option 3. Plug in the M6 node - the indicator light on the front will start off as red, then orange 4. Press the "Connect" button on the M6 node until the indicator light blinks blue. 5. Follow the interactive, on-screen instructions to complete the setup, and wait for the M6 node to be added. When the M6 nodes are meshing, you will see an animation of this activity - please wait for 1 minute until the "Successfully added" message appears. 6. Go back to the homepage and click on the Wi-Fi point to see the new node added to the network. Method 3: Mesh via Mercku Web Portal 1. Make sure your computer is connected to the Mercku Wi-Fi Network 2. From a Web Browser, open http://mywifi.mercku.tech, and log in using your Router Admin Password 3. On the homepage, click on Add a node > Start 4. Plug-in the power to the M6 node - the indicator light on the front will show red light at first, then turn orange. 5. Press the Connect button on the M6 node until the indicator light blinks in blue, follow the instructions in the App. 6. Wait about 1 minute for the M6 node to be added. 7. When the nodes are meshing, an animation of this activity will show up. 8. Please wait for 1 minute until the "Successfully added" message appears. 9. Go back to the homepage and click on the Wi-Fi point to see the new node added to the network. Success! Please feel free to contact us if you have any issues with this process or need help at any stage. Contact us here during our open hours (8.30am - 5.00pm Weekdays) Email: info@martinborough.net.nz Phone: 06 927 2510

Here is a brief description of how wi-fi works: See our plans here: Our Plans | M-borough Internet (martinborough.net.nz)

WiFi 6 is the latest advancement in wireless internet technology, aimed at providing a faster, more efficient, and reliable connection. Think of your WiFi as a highway; with WiFi 6, this highway has more lanes, improved traffic management, and new features that let more cars travel smoothly without congestion. This translates to your devices, such as smartphones, laptops, and smart home gadgets, connecting to the internet more quickly and reliably. ​ One of the major benefits of WiFi 6 is its ability to handle many devices simultaneously without slowing down. In homes with multiple smart devices, WiFi 6 ensures everyone maintains a strong connection. Additionally, it helps conserve battery life on your devices by allowing them to wake up only when they need to send or receive data, similar to having scheduled rest times. Furthermore, WiFi 6 is designed to perform better in areas with significant interference from other networks, providing a more stable connection even in busy neighborhoods or apartment buildings. Find out more here: Wi-fi 6 | M-borough Internet (martinborough.net.nz)