Troubleshooting
We don't expect you to need these tips often,
but sometimes a simple reboot is needed to get your connection going.
Stil having issues? Get in touch with us, we want to have you up and running smoothly!
Wi-fi Tips
You can find some more common questions and answers in our FAQ's.
Troubleshooting
Your Standard Router
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PLEASE NOTE - The RESET button should never be pressed. This will cause the unit to be factory reset and will not come back online for you. It requires fixing at our end to get it going again.
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RESET
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REBOOT
This means unplug the power from the wall for at least 30 seconds. Plug back in and let the system start up again. This might take a few minutes
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HARDWARE CHECK
Have a look at the hardware on the roof - does it look like it has been damaged or maybe moved in the wind?
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CABLE CHECK
Did the cabling get damaged? Sometimes garden trimmers get a little too close…..
Remember if you get to the end of these steps and are still experiencing issues please get in touch, we want to get you up and running as soon as possible!
Troubleshooting
Your Mercku Router
For your Wi-fi 6 enabled smart Mercku router follow the guides below.
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PLEASE NOTE - The RESET button should never be pressed. This will cause the unit to be factory reset and will not come back online for you. It requires fixing at our end to get it going again.
.png)
RESET
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HARDWARE CHECK
Have a look at the hardware on the roof - does it look like it has been damaged or maybe moved in the wind?
.png)
CABLE CHECK
Did the cabling get damaged? Sometimes garden trimmers get a little too close…..
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MANUAL REBOOT
This means unplug the power from the wall for at least 30 seconds. Plug back in and let the system start up again. This might take a few minutes
Mercku APP REBOOT
Follow our step by step guide to reboot your Mercku smart router via the app below.
Remember if you get to the end of these steps and are still experiencing issues please get in touch, we want to get you up and running as soon as possible!